To learn about enabling Online Payments, please see this short guide.
If you have Online Payments enabled, you can force prepayment on an individual customer record.
To do this, open the customer's record, then click the three dots next to the [Contact] button and select Force prepay from the menu:
Depending on your Prepayment for appointments setting (configured within Settings > Online Payments > [Settings]):
Optional: Forced customers are subject to the prepayment setting (full/deposit/none) configured at the service level.
Required: Forced customers always prepay the full amount.
These customers will be marked with a card icon next to their name and listed under the Forced Prepay tab on the Customers (directory) page.
You can un-force a customer in the same place (3-dots menu).
Service prepayment setting
To change the prepayment setting at the service level, within Settings > My Business, click the pencil (edit) button against the staff's service:
The choice will be indicated on the service price - example below showing:
Haircut: Requires the full £20 prepayment.
Sides & Back: Requires no prepayment.
Facial: Requires a partial £10 prepaid deposit.