To learn about enabling Online Payments, please see this short guide.
To require deposits for online bookings, within Settings > Online Payments > Settings (at the top-right), set Prepayment for appointments = Required so that clients are subject to the prepayment setting (full/deposit/none) configured at the service level when booking. Meanwhile, you can force individual clients (e.g. no-shows) to always prepay the full amount.
All deposits are only non-refundable after your cancellation limit has passed, so set the Cancellation limit in Settings > Online Payments > Settings to choose the latest a client can cancel and receive a refund. We also recommend updating your booking policy (within Settings > General > Manage Legal Documents) to reflect this.
Under Deposit labelling you can choose what clients see: Deposit, Non-refundable deposit or Booking fee. (Not available on Free for You.)
To change the prepayment setting at the service level, within Settings > My Business > Manage > Manage Services, click the pencil (edit) button next to the staff member's service:
The choice will be indicated on the service price - example above showing:
Haircut: Requires the full £20 prepayment.
Sides & Back: Requires no prepayment.
Facial: Requires a partial £10 prepaid deposit.
You can force full prepayment on an individual client by opening their record, clicking the three dots next to Contact and choosing Force prepay.
These clients are marked with a card icon next to their name and shown under the Forced prepay filter on the Clients page.
To undo this, open the same menu and choose Unforce prepay.
Contact us via the Chat button in your menu if you need any advice.