To learn about enabling Online Payments, please see this short guide.
If you have Online Payments enabled, you can force prepayment on an individual client record.
To do this, open the client's record, then click the three dots next to the Contact button and select Force prepay from the menu:
Depending on your Prepayment for appointments setting (configured within Settings > Online Payments > Settings):
Optional: Forced clients are subject to the prepayment setting (full/deposit/none) configured at the service level.
Required: Forced clients always prepay the full amount.
These clients are marked with a card icon next to their name and shown under the Forced prepay filter on the Clients page.
Choose Unforce prepay from the same menu to undo this.
Service prepayment setting
To change the prepayment setting at the service level, within Settings > My Business, click the pencil (edit) button next to the staff member's service:
The choice will be indicated on the service price - example below showing:
Haircut: Requires the full £20 prepayment.
Sides & Back: Requires no prepayment.
Facial: Requires a partial £10 prepaid deposit.